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How do I place an order?
Place your order following these easy steps:
1. Go to the Shop page and click on the product you are interested in purchasing.
2. From the product page, select the size (60 grams or 120 grams) and your desired quantity.
3. Once you’ve selected the product options, click Add to Cart. The shopping cart will appear and you will be prompted to CONTINUE SHOPPING or CHECK OUT. If you continue shopping, start again from step 1.
4. If you clicked CHECK OUT, you will be redirected to the SHOPPING CART page to confirm the products and quantities ordered. Once you’ve verified that everything is accurate, click CHECK OUT and you will be redirected to the Information page.
5. From the information page, checkout as a guest by entering your email address in the Contact information field and providing your shipping address, or click the link to Log in to sign in or create an account. Once you’ve completed this step, click Continue to shipping.
6. From the shipping page, confirm your shipping method then click Continue to payment.
7. From the payment page, select your payment method (credit card, PayPal, or Bitcoin) and billing address.
- If you’ve selected payment by credit card, enter your credit card details then click Pay now.
- If you've chosen to pay via PayPal, you will be redirected to PayPal after you click Complete order.
- If you would like to pay by Bitcoin, select the CoinPayments option and you will be redirected to CoinPayments after you click Complete order.
You will receive an email confirmation after your order and payment have been accepted. Congratulations, you have successfully placed your order!
What methods of payment do you accept?
We accept VISA, Mastercard, Apple Pay, Google Pay, Shopify Pay and PayPal.
WHAT ARE THE BENEFITS OF A SUBSCRIPTION?
When you subscribe to receive your mushroom extracts sent to you each month or two, you'll not only save time from needing to reorder your mushrooms each month, you'll also save 20% off every order and get free shipping in North America. All 100% risk-free and free to join.
Easily manage your subscription preferences in your My Account section.
Is your site secure?
Our site is hosted with Shopify using SSL certificates to encrypt our store's content with HTTPS instead of HTTP. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.
Shopify’s compliance covers all six PCI standard categories and applies to every store using their platform, which includes:
- Maintaining a safe network
- Protecting cardholder data
- Maintaining a vulnerability management program
- Implementing strong access control measures
- Regularly monitoring and testing networks
- Maintaining an information security policy.
How much is shipping and when will I receive my order?
Shipping is FREE via Canada Post Expedited Parcel and delivery takes 3 to 8 business days.
There is also a Canada Post Xpresspost shipping option and delivery takes 1 to 3 business days. Estimated shipping costs are between CAD$20 to CAD$25, depending on where you live in Canada. Rates are calculated at checkout.
Shipping is FREE via Canada Post Tracked Packet USA and delivery takes 5 to 8 business days.
There is also a Canada Post Xpresspost USA shipping option and delivery takes 3 to 4 business days. Estimated shipping costs are between USD$20 to USD$25, depending on where you live in the US. Rates are calculated at checkout.
Orders are shipped via Canada Post Tracked Packet International. Estimated shipping costs are between USD$20 to USD$25 and take 6 to 15 business days to deliver, depending on which country you live in.
We also ship using UPS Worldwide Expedited. UPS Worldwide Expedited rates are estimated at USD$80 and up. Rates are calculated at checkout.
When will my order ship?
Order before 9 am PST and your order will ship the same day. Order after 9 am PST and your order will ship the following business day.
Orders received on weekends or holidays will ship the next business day.
Where will my order ship from?
Orders ship from Vancouver, BC, CANADA.
Are there any customs or duty fees?
US and international shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs.
How can I track my order?
Unique tracking information will be emailed after your package has shipped. You will also receive real-time shipping updates in the order status page and by email.
What is your return policy?
At Qi Traditions, we take pride in the exceptional quality of our Ultra Premium mushrooms. If for any reason you are not happy with your purchase, please contact us so we can assist with resolving the issue. We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.
Returns are accepted within 60 days of delivery on unopened items. For health reasons, any opened products are not returnable. To submit your return in a few easy clicks, simply use our self-serve return portal.
If the product is damaged in any way upon receiving it, please contact us immediately and provide details of the issue. If it is deemed a damaged product, a replacement or refund will be provided.
Once we receive your return, we will send an email to notify you that we have received your item(s), and let you know if your return has been approved or not. If approved, your refund will be processed to the original method of payment within 5 working days. Shipping costs are non-refundable, except in cases of a shipping error on our part.
What types of product testing do you do on your products?
Our products are the most rigorously tested medicinal mushroom products available anywhere in the world. Here is what we test for in every product:
Active ingredients (RINP International)
Scientifically researched bioactive compounds (RINP International)
- Reishi triterpenes including Ganoderic Acid A and Ganoderic Acid B
- Cordyceps cordycepin and adenosine
- Lion's mane herecenones and erinacines
Food safety (Eurofins Scientific)
- Heavy metals
- NON-GMO Project Verified
All lab test results are posted and available on our Lab Reports page.
We also perform an additional microbial test after being packaged in our Canadian-based GMP Certified facility.
What does it mean to be verified by the non-GMO Project?
The Non-GMO Project Product Verification Program is North America’s only third-party verification for non-GMO food and products. Third-party verification is the highest quality system when it comes to product labelling and certifications because it ensures products have been comprehensively evaluated by an independent party for compliance with a standard developed by industry experts and stakeholders.
Products bearing the Non-GMO Project Verified seal have gone through a comprehensive verification process according to a consensus-based rigorous standard for GMO avoidance, which includes traceability, segregation and meaningful, ongoing testing of high GMO risk ingredients.
Why are your mushrooms dual extracted?
Our mushrooms are extracted using hot water and alcohol. Water extractions tend to be catered towards the polysaccharide and beta-glucan content while alcohol extracts tend to be catered towards the triterpenoid content, contributing little to no polysaccharides.
With a dual extraction, you get all the beneficial bioactive compounds of the mushrooms.
Where are your products sourced and manufactured?
Our mushrooms are proudly cultivated in China. With a rich history of mushroom cultivation spanning over 2,000 years, China leads the world in medicinal mushroom research, cultivation, extraction and testing techniques.
We source the highest-quality, purest, and most effective organic ingredients from Qing Yuan county located in Zhejiang Province, long considered the number one ecological environment in China with dense forest coverage of 86% and a negative oxygen ion level of two hundred thousand per cubic centimeter. With a mushroom cultivation history dating back more than 800 years, Qing Yuan county has often been called "Mushroom Town" and the "Mushroom City of China".
There are zero medicinal mushroom extraction facilities in North America. Commercial medicinal mushrooms cultivated in the United States produce mushroom blends that contain mycelium biomass with high levels of grain in the final product. Research shows that mycelium from grain contain low levels of bioactive compounds. Qi Traditions uses the fruiting body (and liquid-fermented mycelium for Lion's Mane) to produce the cleanest and most potent mushrooms in the world.
Packaged in a certified cGMP facility in Richmond, British Columbia. Compostable packaging is manufactured in Hamilton, Ontario.
What is your compostable packaging made of?
Our packaging is made in Ontario, Canada from renewable, non-GMO, & bio-based materials that can fully compost in 8-12 months.
We use a starch-based polymer layer made primarily of GMO-free corn. Our metalized barrier is created with a thin layer of aluminium to create a superior barrier. This layer is inert and returns to the earth in the same way.
All of the films and inks are certified home compostable, and the zippers are certified industrial compostable.
What are the health benefits of mushroom beta-glucans?
β-glucans are the main polysaccharides found in mushrooms, with about half of the mushroom cell wall mass made up of β-glucans. Given that β-glucans are not synthesized by humans, they are not recognized by the human immune system. Therefore, upon consumption, they induce both innate and adaptive immune responses as a protective strategy.
In doing so, they protect the body from pathogenic microbes, viruses and harmful environmental toxins and carcinogens that have entered the body. This health-promoting activity can be beneficial for patients with compromised immune systems.
What are the health benefits of mushroom polyphenols?
Phenolic compounds are another group of secondary metabolites worth highlighting, as they exhibit a wide range of therapeutic functions including anti-inflammatory, anti- allergenic, anti-atherogenic, antimicrobial, antithrombotic, cardioprotective and vasodilating benefits. The chief mechanism of action of this group of compounds is related to their antioxidant activity.
What are the health benefits of mushroom terpenoids?
Recent research has brought attention to the presence of another bioactive compound abundant in mushrooms: terpenoids. Terpenoids are now among the most potent of secondary metabolites found in medicinal mushrooms, best known for their anticancer, antitumor, antimicrobial, and neuroprotective benefits. Terpenoids demonstrate a spectrum of therapeutic properties with great pharmaceutical potential.
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